1. Use employee handbooks. They will be critical in establishing “at will” status and defenses to claims of employees for …
Category: General Business
Bill to open access to adoptee records
Advocates are trying to get a bill written that would give New York adoptees access to their original birth certificates. …
5 Ideas for Taking Restaurant Service to the Next Level
1. Spotlight your chef to customers: “Back in the kitchen we have Chef Louis from the Culinary School X to …
Serving Restaurant Guests with Language Barriers
Have a table of guests who don’t speak English? Bring samples of food to the table to facilitate communication. A …
Taking Restaurant Service to the Next Level: Every New Customer is Like a Job Interview
Waitstaff often take their appearance for granted. They may have one or two outfits and not have time to clean …
Upselling After Dinner Drinks
After dinner drinks enhance the celebration and can aid in digestion of a heavy meal. After dinner drinks also leave …
Bob Brown’s Successful Selling Techniques for Waiters and Waitresses The “Ooh and Aah” Technique
The “Ooh and Aah” Technique is another method of suggestive selling. The goal is to induce impulse buying by the …
Bob Brown’s “Rolodex Effect” Sales Technique for Waitstaff
Suggestive selling is technique that works in the majority of situations. Using this technique, you’ll make a statement rather than …
Bob Brown’s “By the Way” Technique
Suggestive selling is technique that works in the majority of situations. If you do not want to seem pushy, you …
7 More Tips from Bob Brown for Increasing Sales and Tip Income
1. Customer service can be enhanced with simple phrases that replace the tired “is everything okay?” Try some of Bob …