Restaurant and Bar establishments are a complex and highly competitive business. There are many reasons why certain restaurants/bars fail… In …
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Restaurant and Bar establishments are a complex and highly competitive business. There are many reasons why certain restaurants/bars fail… In …
1. Identify guests who want to share, are having a romantic evening or are celebrating-all great opportunities to sell a …
1. Don’t pass your arms (and underarms) across a customer’s face. When on the left, serve and clear with your …
1. Disappearing after the food is served 2. Not refilling beverages throughout the meal 3. Leaving the table cluttered 4. …
Every Manager in hospitality, and every server, should buy and read Bob Brown’s books. In an effort to entice you …
Automatic gratuities (typically 18%) take away the customer’s discretion in choosing whether and/or how much to tip the server. The …